Refund Policy

1. Understanding Our Service Model

ElectroEnergyAndGasHub.com operates as an independent energy assistance and consultation service. It is important to understand the nature of our service before reviewing our refund policy:

• We are not a utility company. We do not provide electricity or natural gas services directly.
• We are a referral and connection facilitation service. Our value is in helping consumers navigate the process of finding and connecting with local utility providers.
• Phone consultations are free. Calling our helpline to speak with a specialist carries no charge to you.
• Energy service contracts are with your utility provider. Any charges related to your actual energy service are governed by the utility provider's own terms and billing policies — not ours.

2. Our Service Fees

2.1 Free Services

The following services are provided to consumers at no cost:

• Phone consultations with our energy specialists
• Service availability checks for your zip code or address
• General information about local utility options in your area
• Guidance on the connection process

Because these core services are provided free of charge, there is generally no monetary transaction to refund in the ordinary course of our service.

2.2 Premium or Value-Added Services

If we introduce any premium service offerings in the future (such as expedited setup coordination, document preparation assistance, or concierge services), those services will be clearly disclosed with their associated fees prior to your acceptance. This Refund Policy will govern any such transactions.

3. Refund Eligibility

In the event that a fee has been charged for a specific service rendered by ElectroEnergyAndGasHub.com, the following refund terms apply:

3.1 Eligible for Full Refund

You may be eligible for a full refund if:

• You were charged in error or due to a technical processing error
• The specific service you paid for was not rendered or was cancelled by us before delivery
• You requested a refund within 7 calendar days of the charge and the service has not yet been initiated
• We were unable to fulfill the specific service you paid for due to factors outside your control

3.2 Eligible for Partial Refund

A partial refund may be issued if:

• A service was partially rendered before a cancellation request was made
• A refund is requested between 8 and 30 calendar days after the charge, and the service was only partially delivered

The partial refund amount will be calculated based on the proportion of the service that was not yet delivered at the time of the cancellation request.

3.3 Not Eligible for Refund

Refunds will not be issued in the following circumstances:

• The service was fully rendered and completed as described
• The refund request is made more than 30 calendar days after the original charge
• The service outcome (e.g., utility availability in your area) was not what you hoped for, provided that we accurately represented our service scope
• Dissatisfaction with the rates, terms, or decisions made by your local utility provider — as those are outside our control
• Charges from your utility provider for energy service — contact your utility provider directly for those billing disputes

4. Important Distinction: Utility Provider Charges

5. How to Request a Refund

To request a refund for a charge made by ElectroEnergyAndGasHub.com, please follow these steps:

• Step 1: Contact us by phone at (833) 488-6303 within the eligible refund window
• Step 2: Provide your name, contact information, the date of the charge, and the reason for your refund request
• Step 3: Our team will review your request and respond within 3–5 business days
• Step 4: If approved, the refund will be processed to your original payment method within 5–10 business days

6. Refund Processing

All approved refunds will be returned to the original payment method used at the time of purchase. We do not offer cash refunds for payments made by credit or debit card. Processing times may vary depending on your financial institution:

• Credit/Debit Card: 5–10 business days after approval
• Bank Transfer (ACH): 3–7 business days after approval
• Other Payment Methods: Timing will be communicated at the time of approval

7. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Most issues can be resolved quickly through direct communication. If you initiate an unjustified chargeback, we reserve the right to contest the chargeback and provide documentation supporting the validity of the charge.

8. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to this page with an updated effective date. Refund requests will be governed by the policy in effect at the time of the original transaction.

9. Contact Us

For refund inquiries or questions about this policy, please contact us: